These Terms and Conditions describe how Zoffil operates its online flower shop and what visitors and customers can expect when interacting with our website. Our goal is to keep these points straightforward and approachable, while still reflecting important obligations under Hong Kong laws.
Using Our Website
By browsing or placing an order on our website, you acknowledge that your interactions with Zoffil follow the guidelines described in this document. We ask that all visitors use the website in a lawful and respectful manner. Any attempt to disrupt the site’s functions or misuse its features is prohibited.
We may update certain sections of the website from time to time. While we put effort into keeping information accurate, occasional adjustments or variations may occur in product descriptions, pricing, or stock levels.
Our Products and Orders
Zoffil offers floral items and related arrangements that may naturally vary due to seasonal availability, color differences, or design adjustments. We aim to fulfill orders as closely as possible to what is displayed, but slight variations can occur.
All purchases on the website are fulfilled using Cash on Delivery (COD). This means payment is made upon receiving the order. Once an order is confirmed, customers are responsible for ensuring the delivery address and contact details provided are accurate.
Delivery
Delivery times may vary based on distance, weather, or public holidays in Hong Kong. We aim to deliver within the estimated timeframe shown during checkout, though unexpected delays may occur. If a delivery attempt is unsuccessful due to incorrect information or inability to reach the customer, additional arrangements may be required.
Refunds and Issue Resolution
If an issue arises with an order, customers may reach out to us at info@zoffil.com. Refunds, when approved, are processed exclusively through bank transfers. Because we use COD as our only payment method, the bank transfer method ensures that returned funds reach the customer securely.
A request for a refund must include clear information about the concern, and in certain cases, we may ask for photos or for the item to be returned so the issue can be understood accurately.
Use of Personal Information
Zoffil follows the requirements of the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong. Any personal information collected - whether during account creation, placing an order, or contacting us—is used strictly for purposes such as fulfilling orders, handling delivery, responding to inquiries, and improving website functionality.
We do not share personal information with outside parties unless it is essential for completing an order (such as with delivery personnel), required by Hong Kong law, or necessary for processing a refund via bank transfer. Information is stored only for as long as it is needed.
Customers may contact us to request access to their personal information, ask for updates to incorrect details, or inquire about how their information is used, in line with PDPO rights.
Intellectual Property
All content displayed on the Zoffil website - including images, text, branding, and layout—is owned by Zoffil or licensed to us. Visitors may browse and share links, but copying, distributing, or modifying site content without written permission is not allowed.
Contacting Us
If you have questions about these Terms and Conditions or would like further clarification, you may contact us at info@zoffil.com. We aim to respond in a clear and friendly manner so customers always feel informed when using our website.